Refund Policy

This Refund Policy is professional placeholder content for the IKYOMM production application and must be reviewed by qualified legal counsel before publication or reliance.

IKYOMM aims to handle refund requests with clarity and care. Eligibility may vary based on product type, service type, purchase channel, condition, and applicable law.

Refunds may be available when an eligible product is returned within the applicable return window, in the required condition, and with proof of purchase.

For services, bookings, or digital experiences, refund eligibility may depend on whether the experience has started, been used, expired, or was cancelled within the applicable policy window.

Certain items may be non-refundable, including final-sale items, personalized products, opened personal-use wellness items, digital content, used services, gift cards, or products marked non-returnable at checkout.

Any non-refundable status should be clearly indicated on the product page, booking flow, or checkout screen before purchase.

If an item arrives damaged, defective, or incorrect, contact IKYOMM support promptly with your order number and clear photos of the item, packaging, and shipping label.

After review, IKYOMM may offer a replacement, exchange, refund, or another appropriate resolution depending on availability and applicable policy terms.

To request a refund, contact support with your order details, reason for the request, and any supporting documentation. IKYOMM may ask for additional information to verify eligibility.

Approved refunds are typically issued to the original payment method unless another method is required by law or specifically communicated by IKYOMM.

Once a refund is approved and processed, the amount may take several business days to appear in the original payment account, depending on the payment method, bank, or payment provider.

Payment providers such as Razorpay or card issuers may apply their own processing timelines that are outside IKYOMM's direct control.

Exchanges may be available for eligible products depending on item condition, stock availability, product type, and the applicable exchange window.

If an exchange is unavailable, IKYOMM may offer a refund or alternative resolution where the item is otherwise eligible.

Orders may be cancellable before fulfillment, shipment, booking confirmation, or service delivery begins. Once processing has started, cancellation may no longer be available.

If cancellation is unavailable, the order may be subject to the applicable return, refund, or rescheduling policy.

For refund questions or requests, please contact IKYOMM through the contact page or support channel provided in your account, order, or booking communications.

This placeholder contact section should be replaced with the final legal entity name, support email, address, and escalation process before production release.