FAQ

How can we help?

Find answers about the IKYOMM ecosystem, guided experiences, Ommpods, orders, payments, shipping, and returns.

IKYOMM is a premium wellness ecosystem for mindfulness, meditation, self-discovery, intentional living, and technology-supported inner peace.

How can we help?

What is IKYOMM?

How does IKYOMM work?

Do I need an account to use IKYOMM?

Where should I start if I am new to IKYOMM?

Is IKYOMM a replacement for medical or mental health care?

What is Sanctuary?

How do I access Sanctuary?

How long does a Sanctuary experience take?

Is Sanctuary suitable for beginners?

Can Sanctuary remember my preferences?

What is Align?

How are Align sessions personalized?

Can I change my intention later?

How often should I use Align?

Will Align give me specific advice?

What is Council?

Who are the mentors in Council?

Are Council reflections private?

Do I need to book a Council session?

What can I bring to Council?

Are Treasure products authentic?

How do I order from Treasure?

Can I send Treasure products as gifts?

Why is a Treasure item unavailable?

Where can I find product care details?

What are Ommpods?

How do I book an Ommpod session?

How long is an Ommpod session?

How should I prepare for an Ommpod session?

Can I reschedule or cancel an Ommpod booking?

How can I track my order?

Can I cancel my order after placing it?

Where can I see my order history?

Can I change my delivery address?

I did not receive an order confirmation. What should I do?

Does IKYOMM use Razorpay?

What payment methods are accepted?

My payment failed but money was deducted. What happens next?

How long does a refund take?

Will I receive an invoice?

How long does shipping take?

Where does IKYOMM deliver?

Do you offer international shipping?

What if my shipment is delayed?

Can my order arrive in multiple shipments?

Which products are eligible for return?

What should I do if my product arrives damaged?

Do you offer exchanges?

How do I start a return?

Do I need the original packaging?

IKYOMM